eufy unable to connect to video doorbell

eufy support thinks it is a router setting. I hope it works from you too. But I just can't see the camera, etc. Thanks! I had the same trouble and had to back the lower screw out ever so slightly to allow the backing plate to straighten. Rebooted doorbells, base, switch, router. I had a 16V 10VAC transformer at the time and upgraded that to the referenced 16V 30VAC above. I have tried numerous things and nothing seems to correct the issue. At that time, I removed the port forwarding settings on the router and rebooted both the router and the doorbell to establish new connections everywhere. I get the same p2p error, as soon as I add the homebase to homekit. Set the customized Halloween audio responses by updating your doorbell via the app and make it a Halloween to remember. Please note, the doorbell alone will not work. My new Eufy doorbell was working fine after the initial install 2 days ago.

It was also able to connect again after I returned to the house and was back on WiFi for a short while. We hope you'll join the conversation by posting to an open topic or starting a new one. both put out 17v. Need to find a replacement...any suggestions. Pre-record responses or talk in real time to any visitor. maybe its an issues with the current firmware. My stucco wall was not flat and the plastic was not flat. I'd be more inclined to think its an issue of the app. (Other than load itwith defective firmware, that is.). Also tried with a tablet, both connected to first the 5 and then the 2.4. have you tried downgrading the firmware a version or 2? Has anyone else had this issues? I purchased the wired doorbell a few months ago and have tried daily to tweak settings to give consistent results but no luck.

Feels like I’m going to rip the whole thing off. I can not do anything at all all with the doorbell when it comes to video streaming, etc. Reason why is the doorbell is functional when devices aren't on wifi.

My doorbell would not power on. I cannot get the bottom half to of the doorbell to “click” into place on to the wall bracket.. And no other devices (other than the eufy) are having issues? When I connect it to homekit, the stream stops working. Trying to check the wiring again and I cannot get the pin to release it. Could that make a difference? We are able to get the doorbell to connect to the router no problem, but we are unable to connect a mobile device to the doorbell via the router to change doorbell settings, view video, etc. Maybe your mobile device is connected go the 5 GHz wifi while the doorbell is on 2.4 GHz. checking through my settings, I do have some ports forwarded for online games. A place to share configurations, best practices, tips, and complaints on the new Anker/Eufy EufyCam. many times we see people using a router/modem combo device that puts you in a double nat situation and causes many of the issues you're running into. I get the same p2p error, as soon as I add the homebase to homekit. Both the phone and doorbell are connected to the 2.4 GHz. Model: R7000P|Nighthawk AC2300 Smart WiFi Dual Band Gigabit Router. Things I've tried on my Netgear R6400 that haven't changed a thing: -Opening my network, removing all security WPA protocols, -Ensuring 2.4Ghz & 5Ghz are on separate SSIDS, -Ensuring there are no basic restrictions in any setting, -Rebooting the router many times throughout this, -Specifying specific radio channel as well as using Auto, -Changing router modes from 450Mbps and down, -Shutting my router off and moving it right next to the damn doorbell. Been working with Eufy/Anker support (for weeks) but they are slow and so far unable to find a solution. When I connect it to homekit, the stream stops working. I don’t believe you can get a double Nat from that setup. This morning the doorbell is “offline” and will not reset. The adapter gives the doorbell consistent power from the transformer while being able to “switch” the circuit and ring the chime without losing power to the doorbell.

Has anyone else had this issues? Things I've tried on my Phone & Doorbell: -Restarting the doorbell & Disconnecting power entirely, -Removing the device in mobile app & attempting setup again. Mine came with a broken mounting plate, tabs on bottom are broken.

Tell the mobile to forget the 5 GHz SSID. I had to put a few washers between the bracket and the wall so that it can be lifted a little bit from the wall. I have just installed a Eufy video doorbell. When I had this issue it was the little tab that covers the USB port that was the culprit.

> [...] they do not realise that people connect their mobile devices to> 5 GHz wifi and then won't allow those mobiles to see things that are> using 2.4 GHz wifi. By using our Services or clicking I agree, you agree to our use of cookies. Even Eufy suggested that may be the case. Due to COVID-19 we are still experiencing unusually high call volume. No dice there either. I only have the doorbell attached. Once I did that it clicked into place easily.Hope that helps! I'll bite. Out of my 13 devices Eufy Doorbell is the only one that can't stay connected to my 2.4 network. What's got me somewhat convinced this is a Netgear issue is there is an unsecured Linksys in the neighborhood that through all my troubleshooting has been able to accept the wifi-connection step without issue. Instead Nest provides a chime adapter that lets your existing chime work. Router firmware is current V1.0.1.50_1.0.35 and doorbell is updated to most recent firmware as well. Press question mark to learn the rest of the keyboard shortcuts.

Initially I thought this was my Doorbell transformer, and I wasn't getting enough power.

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